How do I create a ticket bin?

Ticket bins are essentially saved searches. You can create keyword queries and then you'll have the option to "Save Search as Bin"

save_bin1.png

Click on "Save Search as Bin" and you'll have the following options for your new bin:

save_bin2.png

You can share your bins with the rest of your team, but only the creator of the bin can update/edit it.