Automated notifications

Bill Kornick's Avatar

Bill Kornick

16 Feb, 2018 02:19 PM

We are searching for a method to automatically email users when they have a ticket in in a specific state ("Review" for us) for greater than X hours.
Is this possible?

  1. Support Staff 1 Posted by brandi on 22 Feb, 2018 11:52 PM

    brandi's Avatar

    Hi Bill,

    Sorry for delay. I've asked our dev and while it's possible, it's going to take some coding work on your end. Hold tight for the next steps.


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