Can you tell me if it is possible to add fields to the out of the box ticket template?
Can you tell me if it is possible to add fields to the out of the box ticket template? I have several additional pieces of metadata that I would like to track in my tickets such as: priority, severity, required development effort, which is not possible if it is merely added into the description so I was wondering if it is possible to add fields.
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Support Staff 1 Posted by brandi on 16 Aug, 2023 04:52 PM
Hi there,
Unfortunately, the UI is not configurable at the moment, and since there is limited space, we can't add more fields.
Thanks,
Brandi
brandi closed this discussion on 16 Aug, 2023 04:52 PM.