No notifications / no mails

Marlies Roelink's Avatar

Marlies Roelink

12 Jul, 2022 08:48 AM

We are not receiving any notifications from Lighthouse anymore. By updating or creating a ticket, no e-mail has being send. Can you fix this problem? Thank you very much.

  1. 1 Posted by Marlies Roelink on 12 Jul, 2022 09:04 AM

    Marlies Roelink's Avatar

    Oh thanks! All 'My subcriptions' were suddenly turned of?? Is this due to a Lighthouse update? This is the case for all my collegues and customers. Can you select all 'My subriptions' automatically? Or should we adjust this manually in each profile?

    Thanks for helping me out.

    Met vriendelijke groet,
    Marlies Roelink
    [cid:[email blocked]]<>
    Freshbits | Online tools for publishers
    Marlies Roelink - Project manager
    Oostenburgervoorstraat 146, 1018 MR Amsterdam
    T 020 - 6262540 | [email blocked]<mailto:[email blocked]> |<>

    Van: Lighthouse <[email blocked]>
    Verzonden: dinsdag 12 juli 2022 10:50
    Aan: Marlies Roelink <[email blocked]>
    Onderwerp: No notifications / no mails

    Hey Marlies Roelink

    We have received your Lighthouse support discussion and will reply to it as quickly as possible.

    If you would like to follow this discussion online, you can do so here<>.

    Based on your support request, we think you should check out the following articles in our FAQ:

      * Subscriptions and Notifications <>

    Hugs & Handpounds,


  2. Support Staff 2 Posted by brandi on 12 Jul, 2022 02:13 PM

    brandi's Avatar

    Hi Marlies,

    Are you saying that all account members now have zero notification/subscription boxes checked?

    Each member would need to adjust their own subscription settings themselves.

  3. Support Staff 3 Posted by Tiger Team on 13 Jul, 2022 01:12 AM

    Tiger Team's Avatar

    Email was not working for some accounts for some hours but we have fixed it and you should be receiving mail again.

  4. Tiger Team closed this discussion on 13 Jul, 2022 01:12 AM.

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