Add aging or DUE DATE function to a ticket for customers that have SLA
We have clients with different service levels. Some clients have 24hr response while others may have 2-3 days . Without using the milestone function is there a way to add a date field so the agent and client know when the ticket will be completed by?
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Support Staff 1 Posted by Tiger Team on 30 Mar, 2025 10:11 AM
Thanks for the suggestion. Tags can be in the form of word-colon-data, so I'd suggest you can use tags like "due:YYYYMMDD" - for example, due:20250405. Tag list should only show open tickets and you can sort by tag name.