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Merge tickets

Christine Ballisty's Avatar

Christine Ballisty

16 Mar, 2015 11:09 PM

I'm using Lighthouse as a User Acceptance Testing tool and more often than not, I find clients submitting duplicate tickets. Is there a trick or ability to merge tickets? I like that I can bulk edit but it'd be great if I could combine two tickets into one for ease in tracking. Cheers.

  1. 1 Posted by Nicole on 17 Mar, 2015 02:39 PM

    Nicole's Avatar

    Christine -

    No, there is no way to merge two tickets. Your best option is to choose the main ticket and then when a duplicate is made, copy a link to the duplicate before closing the duplicate.

    Thanks,
    Nicole

  2. Nicole closed this discussion on 17 Mar, 2015 02:39 PM.

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