Private tickets or conversations within a project

James Harvey

19 Jul, 2013 01:01 AM

Is there a way to create private tickets within a project so only invited users can read/see the ticket?

Or

Is there a way to make comments within a ticket that only selected users can see?

  1. #1 Posted by Nicole on 19 Jul, 2013 05:42 AM

    James -

    If your project is private then only those user profiles that are members of your account and have access to that project will be able to see activity within that project. We don't allow different levels of permission/access within a project.

    Let us know if you have any other questions.

    Thanks,
    Nicole

  2. Nicole closed this discussion on 19 Jul, 2013 05:42 AM.

  3. James Harvey re-opened this discussion on 21 Jul, 2013 10:43 PM

  4. #2 Posted by James Harvey on 21 Jul, 2013 10:43 PM

    Hi Nicole,

    Our projects are private but we'd like to have conversations about tickets that only certain people can see within the project. Something like a private ticket that's invite only to view.

    Thanks

    James

  5. #3 Posted by brandi Support staff on 22 Jul, 2013 09:11 AM

    Hi James,

    Sorry, but that's just not how Lighthouse is set up. We expect a user who has been invited to a private project should be privy to all tickets within that project, otherwise they should be trusted, if that makes sense.

    Let us know if you have any other questions.

    Thanks,
    Brandi

  6. brandi closed this discussion on 22 Jul, 2013 09:11 AM.

  7. Julien re-opened this discussion on 25 Jul, 2013 05:23 AM

  8. #4 Posted by Julien on 25 Jul, 2013 05:23 AM

    Hi,

    We had some issues with email notifications over the weekend and its possible you missed some of our replies to this discussion. You can see the full discussion online by clicking the link 'view this discussion online' in the grey footer at the bottom.

    We apologize for the inconvenience.

    Let us know if there is anything else we can do for you.

  9. brandi closed this discussion on 25 Jul, 2013 11:16 AM.

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