Summary Reports & Graph

Rick Harlow's Avatar

Rick Harlow

16 Dec, 2009 02:47 PM

I'm new to the discussion. Is there any plan to add summary reporting and/or graphing to the Dashboard? We have a contract that is based on the # of tickets and % resolved. Thanks!

  1. 1 Posted by Will Duncan on 16 Dec, 2009 07:44 PM

    Will Duncan's Avatar

    Hey Rick,

    We do plan to add some reporting tools in the future, but that's on the next page of our roadmap so it's still a little ways off while we wrap up current features and improvements to the system.

    You can also export a CSV of any ticket search in the system up to 100 items, which is what most use for basic reporting/meeting data.

  2. Nicole closed this discussion on 17 Dec, 2009 11:10 PM.

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