Assigning tickets to multiple people?
Is there a way to assign tickets to multiple people? Or to send a notification to multiple users when a ticket has been resolved?
I just updated a ticket to status "resolved," but I need the email that states that this ticket has been updated to go out to multiple people, not just me (to whom it was assigned).
Ideally, everyone to whom it pertains should check the ticket on their own accord, but I can't enforce this; having the ticket updated email dispatch to multiple people ensures that these people to whom it pertains are looped-in.
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1 Posted by Will Duncan on 04 Aug, 2008 11:42 PM
This isn't active in Lighthouse yet. We have the UI changes ready to apply multple watchers to tickets, so it should be included in the near future.
There are some toys in github for Lighthouse, such as http://github.com/Caged/lighthouse-digest where you have a digest email sent your members, like we get digest emails for new tickets for this week, but you could have it set for closed tickets in the last 24 hours etc.
2 Posted by ryan on 30 Jan, 2009 04:45 PM
is there any update to this? We are seeing a need for it. thanks!
3 Posted by System on 30 Jan, 2009 10:59 PM
This discussion was assigned to Justin Palmer, on ticket 137.
4 Posted by System on 30 Jan, 2009 10:59 PM
This discussion was assigned to rick, on ticket 139.
5 Posted by System on 30 Jan, 2009 10:59 PM
This discussion was assigned to rick, on ticket 35.
6 Posted by System on 30 Jan, 2009 10:59 PM
This discussion was assigned to ticket 138.
Support Staff 7 Posted by Tiger Team on 30 Jan, 2009 11:00 PM
We're working on it. You'll receive updates as we churn through the last remaining issues. thanks for the bump!
8 Posted by System on 31 Jan, 2009 03:25 AM
Ticket # 139 was resolved by rick.
9 Posted by System on 05 Mar, 2009 02:49 AM
Ticket # 35 was resolved by rick.
10 Posted by System on 05 Mar, 2009 03:49 AM
Ticket # 137 was resolved by Justin Palmer.
brandi closed this discussion on 29 Jun, 2012 10:08 PM.