tag:help.lighthouseapp.com,2008-09-20:/discussions/suggestions/90-change-default-ticket-viewLighthouse: Discussion 2011-04-07T05:34:27Ztag:help.lighthouseapp.com,2008-09-20:Comment/118692008-06-03T19:57:16Z2009-06-20T20:01:18Zchange default ticket view<div><p>Rick is plotting up a more universal solution for cross project
ticket views, although at the moment there is not a timeframe for
this.</p>
<p>You can change your Default Tickets search query by creating a
bin/saving your ticket search and selecting the option to "Make
this my default filter?"</p></div>Will Duncantag:help.lighthouseapp.com,2008-09-20:Comment/118692008-06-07T03:47:18Z2009-06-20T20:01:18Zchange default ticket view<div><p>Well, just to be clear, I'm not asking about cross project
ticket views. This is only for tickets for one project. I just want
to be able to set the default view for all new users of the
project.</p>
<p>Basically, the problem is this: People who are unfamiliar with
issue tracking in general click "tickets" and don't see any tickets
show up because there are no open tickets assigned to them. I've
had to explain this to several people I've invited that they have
to click "tickets > all" to see the tickets.</p>
<p>I think ideally your algorithm should be a little intelligent -
and show "responsible: me state: open" by default only when there
are >0 tickets that match that filter. If not, show all tickets.
It's mainly just confusing for new users - when they don't see any
tickets, they quickly assume there are none, and navigate away from
the page rather than looking for options to see more tickets.</p>
<p>I found the way to change MY default ticket search query,
thanks.</p></div>ogoog