tag:help.lighthouseapp.com,2008-09-20:/discussions/suggestions/638-support-ticket-backlog-queueLighthouse: Discussion 2011-04-07T05:38:20Ztag:help.lighthouseapp.com,2008-09-20:Comment/32294102010-10-05T13:56:26Z2010-10-05T13:56:28ZSupport ticket backlog / queue<div><p>I need this too.</p>
<p>Wally</p></div>Wallytag:help.lighthouseapp.com,2008-09-20:Comment/32294102010-10-05T14:35:38Z2010-10-05T14:35:38ZSupport ticket backlog / queue<div><p>You can already drag/drop tickets within a milestone.<br />
However, you cannot use this in conjunction with "high/medium/low" priorities.</p></div>Tiger Teamtag:help.lighthouseapp.com,2008-09-20:Comment/32294102010-10-05T14:41:57Z2010-10-05T14:41:57ZSupport ticket backlog / queue<div><p>I see. Thanks!</p>
<p>On Tue, Oct 5, 2010 at 10:37 AM, Court3nay <<br />
<a href="mailto:tender+d17ef01142c1d0f867fe22552e37b1de38d9abcc9@tenderapp.com">tender+d17ef01142c1d0f867fe22552e37b1de38d9abcc9@tenderapp.com</a><<a href="mailto:tender%2Bd17ef01142c1d0f867fe22552e37b1de38d9abcc9@tenderapp.com">tender%2Bd17ef01142c1d0f867fe22552e37b1de38d9abcc9@tenderapp.com</a>><br />
</p>
<blockquote><p>wrote:</p></blockquote></div>Wallytag:help.lighthouseapp.com,2008-09-20:Comment/32294102010-10-05T14:50:09Z2010-10-05T14:50:10ZSupport ticket backlog / queue<div><p>Hi Court3nay,</p>
<p>Afraid I'm not as observant as Wally (though I'm sure there's a joke in that sentence somewhere)</p>
<p>Can you point me in the direction of some documentation that explains how to enable / use this feature? I've had a look around the site but can't work it out. (Milestone view is grouped by user and nothing is obviously dragable.)</p>
<p>Cheers,</p>
<p>Andy</p></div>Andy Sanderstag:help.lighthouseapp.com,2008-09-20:Comment/32294102010-10-05T14:56:00Z2010-10-05T14:56:01ZSupport ticket backlog / queue<div><p>Scratch that.</p>
<p>Have just noticed that priorities are an account level setting. In which case, please can I change my request :)</p>
<p>Can lighthouse be modified so that priorities can be turned on or off per project, rather than per account?</p>
<p>Different projects are run different ways. The method of prioritising is certainly project / department specific.</p>
<p>Cheers,</p>
<p>Andy</p></div>Andy Sanderstag:help.lighthouseapp.com,2008-09-20:Comment/32294102010-10-05T15:28:26Z2010-10-05T15:28:26ZSupport ticket backlog / queue<div><p>Yes. It is actually my belief that input priority (how important is this to the reporter) and developer queueing (what should I work on next) are two different things. We are currently working on a design refresh so these ideas will hopefully get integrated into that.</p></div>Tiger Team