Adding watchers when creating a ticket via email

Woody's Avatar


12 Feb, 2010 08:06 PM has everything I need except setting the watchers says you can do it from the api

Is there a way I can do this via email? The use case is the same as in the web api; I select the relevant people on the team to be notified about tickets so that the people that have an email-centric workflow stay in the loop. Without email support for this, I have to go in to the web API, add 'em, and "bump" the ticket.

  1. 1 Posted by Woody on 12 Feb, 2010 08:17 PM

    Woody's Avatar

    by web api I meant web interface

  2. 2 Posted by Rick on 15 Feb, 2010 06:51 PM

    Rick's Avatar

    We can probably add a watch command for this. I've experimented with using the TO/CC headers of emails, but this ends up sending the user your email AND the notification from Lighthouse. Their replies also go to you, and not Lighthouse. So, having some sort of command inside the email that Lighthouse can interpret would be preferable.

  3. 3 Posted by Woody on 15 Feb, 2010 07:27 PM

    Woody's Avatar

    agreed, a watch/notify command would be just what we need.

  4. Nicole closed this discussion on 02 Jul, 2012 08:53 PM.

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