Can we set the default ticket view to "All Tickets" instead of "My Tickets"?

mzadmin's Avatar

mzadmin

02 Apr, 2009 05:40 PM

It would be nice to be able to see all tickets (or whatever other view I use most) without having to use the little drop-down menu. Can a default ticket view be set in the user prefs?

  1. 1 Posted by Will Duncan on 02 Apr, 2009 06:25 PM

    Will Duncan's Avatar

    You can run a search for something like "state:open" and save it.

    img01

    Name it, then set it as a default.

    img02

    Now when you click the "Tickets" tab, it will default to that saved search for you.

    img03

    as well as place a bin in your sidebar

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    We use ticket bins 99% of the time, it's entirely how I navigate around my Lighthouse projects. I don't think I even use the drop down ever.

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