tag:help.lighthouseapp.com,2008-09-20:/discussions/suggestions/323-ticket-prioritiesLighthouse: Discussion 2013-10-08T00:14:30Ztag:help.lighthouseapp.com,2008-09-20:Comment/471652009-01-26T19:36:06Z2009-01-26T19:36:06ZTicket Priorities<div><p>this is what I want too. I would want it more fine grained than
that though. a priority 1-5 works for me.</p>
<p>I know that I can add tags like p1, p5 etc. but that doesn't
work well. I want it enforced that every ticket must have a
priority, and I want to be able to sort on priority to see the
highest priority stuff that is assigned to me.</p></div>Andrew Farmertag:help.lighthouseapp.com,2008-09-20:Comment/471652009-01-26T19:58:26Z2009-01-26T19:58:26ZTicket Priorities<div><p>Chris, thank you for the suggested, we had discussed some sort
of visual indicators for tags in the past, and I'll bring it back
up when we discuss upcoming LH feature plans.</p>
<p>Andrew, it's highly unlikely we will add a standard priority
rating system in with Lighthouse. The entire premise of Lighthouse
workflow is either a ticket is important or it's not. If your
workflow is broken down into milestones, you can sort priority
within there and have a saved search which would show you in order
of priority. So something like <code>sort:priority
milestone:next</code> would give you the next upcoming milestone in
order of the priority sorting.</p></div>Will Duncantag:help.lighthouseapp.com,2008-09-20:Comment/471652009-01-26T20:15:35Z2009-01-26T20:15:35ZTicket Priorities<div><p>j/k. but seriously. when are you going to add watchers?</p></div>Andrew Farmertag:help.lighthouseapp.com,2008-09-20:Comment/471652009-01-26T20:18:43Z2009-01-26T20:18:43ZTicket Priorities<div><p>Watches is 99.5% finished. It should be in the next update to
Lighthouse.</p></div>Will Duncantag:help.lighthouseapp.com,2008-09-20:Comment/471652009-01-26T22:12:30Z2009-01-26T22:12:30ZTicket Priorities<div><p>I came on here to ask this exact question and there it is at the
top of the discussions. This feature would work well for our team
because of how we are using Lighthouse. We have bi-weekly releases
which include bugs, new features and enhancements to existing
features. I'm always on the current milestone and while I do use
the prioritize feature, it's not immediately obvious if a ticket is
a critical bug or a "that'd be nice to have if there's time"
feature. I could see this working in conjunction with tags, similar
to how labels are done in GMail. It would be nice to set bug tags
as red so they would immediately pop out.</p></div>pete+lighthousetag:help.lighthouseapp.com,2008-09-20:Comment/471652009-01-26T22:25:07Z2009-01-26T22:27:43ZTicket Priorities<div><p>Yes, perhaps if tags could include some indicator as to what
the<br>
prirotiy is. Like "priority:5" or something as a tag name.<br>
Lighthouse could default to "normal" (3?) and then it could
include<br>
features that use colors tending from green through to red
depending<br>
upon the priority, also being able to display the list sorted
by<br>
priority (which I believe would just work if it was tag
based?).</p>
<p>There'd be nothing to stop this being provided as part of a
drop-down<br>
list just like the ticket status is, even if it backs onto the
tag<br>
system. At least that would be it clear how you assign a priority
to<br>
a ticket.</p>
<p>I'm aware of the drag/drop prioritize feature, but like others
have<br>
said, although that's good for ordering a list it's not
immediately<br>
obvious what's critical and what's not. A project manager for
example<br>
may want to raise the priority of one or two tickets based on
new<br>
information or the proximity to a given deadline, and simply re-
ordering the list isn't going to be seen that clearly when
Developer X<br>
logs in and checks Lighthouse. A nice red indicator on the ticket
on<br>
the other hand would be seen.</p></div>christag:help.lighthouseapp.com,2008-09-20:Comment/471652009-03-11T19:58:47Z2009-03-11T19:58:47ZTicket Priorities<div><p>Just to update the discussion, priorities are now available.
You'll need to enable them via Settings & Payment link, under
Settings. Let us know if you have any questions.</p>
<p>Thanks for your patience.</p></div>Nicoletag:help.lighthouseapp.com,2008-09-20:Comment/471652009-03-11T22:39:30Z2009-03-11T22:39:30ZTicket Priorities<div><p>Under Settings & Payment -> Settings the only options I
see are:</p>
<p>Account Name Timezone</p>
<p>Am I missing something, or am I seeing server-side cached
content or<br>
something?</p>
<p>Thanks for adding this feature :)</p></div>christag:help.lighthouseapp.com,2008-09-20:Comment/471652009-03-11T22:51:10Z2009-03-11T22:51:10ZTicket Priorities<div><p>Chris, are you an admin of that specific account? Which account
is it? If you want to discuss this privately just start a new
discussion.</p></div>Will Duncantag:help.lighthouseapp.com,2008-09-20:Comment/471652009-03-12T01:16:37Z2009-03-12T01:16:37ZTicket Priorities<div><p>The account is swiftmailer.lighthouseapp.com and I'm logged in
on this username (which is "Account Owner") under Access and
Permissions.</p>
<p>I had another question as to why my 4 developers (including
myself) is only counted as 1 member in Lighthouse? I'll save that
for another ticket :)</p></div>christag:help.lighthouseapp.com,2008-09-20:Comment/471652009-03-14T02:58:13Z2009-03-14T02:58:13ZTicket Priorities<div><p>Where do I go to activate this priority systems?</p>
<p>I've attached a screenshot of my Settings page.</p></div>christag:help.lighthouseapp.com,2008-09-20:Comment/471652009-03-14T06:32:34Z2009-03-14T06:32:34ZTicket Priorities<div><p>Chris it's actually not available on free or basic plans. We're
still working it's integration into Lighthouse, but it wont be an
option for lower end plans at this point in time.</p></div>Will Duncantag:help.lighthouseapp.com,2008-09-20:Comment/471652009-03-15T01:28:15Z2009-03-15T01:28:15ZTicket Priorities<div><p>So how much money do we have to spend before we can have
something as simple as priorities? Not being funny, but that sounds
kinda weird. I'm already spending $10/mo for the plan I'm on even
though I don't need it. I was planning on keeping it that way
because I figured I'd support you guys (monthly donation if you
like). But this makes me feel a bit different about that (feels
like somehow we don't count).</p>
<p>What do the expensive plans have that makes ticket priorities
work better on them and why doesn't $10/mo qualify?</p></div>christag:help.lighthouseapp.com,2008-09-20:Comment/471652009-03-15T02:23:17Z2009-03-15T02:23:17ZTicket Priorities<div><p>From the feedback we received, people with very active and large
teams were having the most difficulty with our existing priority
system. So, we started adding in some extra priority options for
the more enterprisey plans. It's still an unofficial experiment...
we may yank it out or add the option to all plans. Everyone at ENTP
really digs the drag/drop milestone priority system. But maybe our
team of 10 or so people is too small to really run into the
limitations.</p></div>Rick