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new field "difficulty"

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Michael Economy

23 Jan, 2009 02:56 AM

i'd liek to be able to specify the difficutly for any of my tickets, so maybe a ticket could be "trivial" "easy" "medium" "hard" "extremely hard"

1. 1 Posted by Justin Palmer on 23 Jan, 2009 02:58 AM

   

   Hi Michael,

   Thanks for the suggestion. We recommend you use tags in this case. Check out this article about our stance on custom fields. http://hoth.entp.com/2008/11/18/custom-fields-we-don-t-need-no-stinking-custom-fields

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2. Justin Palmer closed this discussion on 23 Jan, 2009 02:58 AM.

3. Michael Economy re-opened this discussion on 23 Jan, 2009 06:08 PM

4. 2 Posted by Michael Economy on 23 Jan, 2009 06:08 PM

   

   than can i request groups of tags, so i could group the tags "difficult" "medium" and "easy" into a "priority" group, that maybe could then be displayed on any list of tickets?

   Tags are kinda hard to browse currently, we've got a big list of over 100 tags and they're maybe if they were sorted by number of tickets associated with each on the tags that would be a lot more helpful

   also i'd like the ability to tag a ticket without having to hit submit, its a lot of clicks just to add a tag to something

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5. 3 Posted by Will Duncan on 23 Jan, 2009 06:57 PM

   

   We keep ticket bins for our priority tags, which we only have @high for emergency tickets, but it works well in the sidebar as an indicator and keeps it visually in front of the UI so you always know whats critical.

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6. 4 Posted by Michael Economy on 23 Jan, 2009 07:09 PM

   

   ticket bins == tags?

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7. Support Staff 5 Posted by Tiger Team on 23 Jan, 2009 08:21 PM

   

   Ticket bins are like saved searches. Do a search for "tagged:high" then you will get an option to save it as a ticket bin. These show up in the sidebar.

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8. brandi closed this discussion on 29 Jun, 2012 10:06 PM.