Using Lighthouse as a Help Desk solution
Can Lighthouse work as a help desk with the following requirement?
Users only get to the see the tickets they logged (and no other tickets).
Discussions are closed to public comments.
If you need help with Lighthouse please
start a new discussion.
Keyboard shortcuts
Generic
| ? | Show this help |
|---|---|
| ESC | Blurs the current field |
Comment Form
| r | Focus the comment reply box |
|---|---|
| ^ + ↩ | Submit the comment |
You can use Command ⌘ instead of Control ^ on Mac
1 Posted by Will Duncan on 05 Nov, 2008 03:42 PM
Lighthouse was not designed as a help desk/support system. It's been used as one for many projects since it's launch. This is why we created "Vox Populi", the system that we are using for this discussion. It enables public and private discussions between users, both logged in and anonymous, and will allow for integration and consolidation of users issues within Lighthouse where you can create tickets for your staff to resolve these issues.
We're aiming for public use around December.
2 Posted by Nicole on 03 Dec, 2008 07:01 AM
Public launch of Tender, http://tenderapp.com (formerly called Vox Populi) should be happening any day. It is going to be a nice companion app to Lighthouse and is better suited to the helpdesk role.