Using Lighthouse as a Help Desk solution

robin's Avatar


05 Nov, 2008 12:02 AM

Can Lighthouse work as a help desk with the following requirement?

Users only get to the see the tickets they logged (and no other tickets).

  1. 1 Posted by Will Duncan on 05 Nov, 2008 03:42 PM

    Will Duncan's Avatar

    Lighthouse was not designed as a help desk/support system. It's been used as one for many projects since it's launch. This is why we created "Vox Populi", the system that we are using for this discussion. It enables public and private discussions between users, both logged in and anonymous, and will allow for integration and consolidation of users issues within Lighthouse where you can create tickets for your staff to resolve these issues.

    We're aiming for public use around December.

  2. 2 Posted by Nicole on 03 Dec, 2008 07:01 AM

    Nicole's Avatar

    Public launch of Tender, (formerly called Vox Populi) should be happening any day. It is going to be a nice companion app to Lighthouse and is better suited to the helpdesk role.

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