email attachments, when creating tickets via email

eli's Avatar

eli

26 Sep, 2008 12:34 AM

Is it possible to include attachments in emails when creating a ticket? Attachments seem to be parsed out. Just wondering if this a hidden feature or something that might be added in the near term. We often report bugs with a screencap attached to the bug. Doing this via email is often easier than via the web forms. Thanks for your feedback.

  1. 1 Posted by Will Duncan on 26 Sep, 2008 03:30 AM

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    At this point in time, it is not possible to attach files to emails. It's something we hope to be able to support in the future.

  2. 2 Posted by Rick on 26 Sep, 2008 06:33 AM

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    I've looked at doing this before, but many of the emails we get come embedded with images in the signature for various things. I'd rather not include those one very single imported email.

  3. 3 Posted by courtenay on 27 Sep, 2008 12:38 AM

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    it's a really neat idea, though. maybe check to see if the file is over a certain size.

  4. 4 Posted by mark on 05 Nov, 2008 09:32 PM

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    I'd like to give this request a +1. I'd even be willing to pay $2-3/month extra to have it as an addon option.

    I understand you don't want people's email signature images taking up your server space/bandwidth/time and effort but it's sure something we would use in our organization.

    (We're with lighthouse because of the "ticket by email" feature. It's greatness.)

    Just my 2 cents.

    Or my 2-3 dollars per month if necessary. ;)

  5. 5 Posted by ian on 29 Nov, 2008 10:06 AM

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    I'd also like to bump this. Would be really useful because we have an inline feedback form on one of our sites and it would be great for our users to be able to attach things like screenshots that get captured and emailed to our lighthouse system.

    I'd also be willing to pay extra for this feature.

  6. 6 Posted by Nicole on 09 Dec, 2008 09:35 PM

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    This is something we are currently working on. I don't have an ETA to give you, but you can follow http://lhstatus.com or http://twitter.com/lhstatus for updates on Lighthouse features as we roll them out.

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