tag:help.lighthouseapp.com,2008-09-20:/discussions/questions/872-via-email-create-a-ticket-and-assign-to-personmilestoneLighthouse: Discussion 2011-05-09T16:34:51Ztag:help.lighthouseapp.com,2008-09-20:Comment/71069542011-05-09T16:34:49Z2011-05-09T16:34:49ZVia Email, create a ticket and assign to person/milestone<div><p>Greg -</p>
<p>Yes, when you create a ticket you can <a href=
"http://help.lighthouseapp.com/kb/ticket-workflow/ticket-keyword-updates">
use keywords</a> to update the ticket at the same time.</p>
<p>The format for your example would be:</p>
<p><code>[responsible:greg milestone:"Customer Service"]</code></p>
<p>Let me know if you have any more questions.</p>
<p>Thanks,<br>
Nicole</p></div>Nicole