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How do I edit a ticket summary once the ticket is created?

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tristanboudreault (at gmail)

27 Apr, 2011 02:23 AM

How do I edit a ticket summary once the ticket is created?

1. 1 Posted by Will Duncan on 27 Apr, 2011 02:28 AM

   

   On the original ticket, not a comment, select the Edit Ticket option in the top left of the ticket.

   http://d.pr/EzE3

   Let me know if you have any further questions.

   • Edit

2. Will Duncan closed this discussion on 27 Apr, 2011 02:28 AM.

3. tristanboudreault (at gmail) re-opened this discussion on 27 Apr, 2011 04:48 AM

4. 2 Posted by tristanboudreau... on 27 Apr, 2011 04:48 AM

   

   Thank you for the super fast answer. I think my problem is that part "On the
   original ticket, not a comment" because when I click edit ticket it leads me
   to "Edit comment". In the "Edit comment" field I see the ticket description
   I entered in the "Describe the problem" field when I created it.

   I normaly access the ticket by clicking on its summary from the Tickets
   page. what is the correct way to open the ticket so I'm allowed to edit its
   title?

   *Tristan Boudreault*
   275, 3rd Avenue
   Montreal (Quebec) H4G 2X3
   514 762-9326
   [email blocked]

   <http://www.tr.im/TristanB>

   On Tue, Apr 26, 2011 at 10:28 PM, Will Duncan <
   [email blocked]> wrote:

   • Edit

5. 3 Posted by Will Duncan on 27 Apr, 2011 04:59 AM

   

   Changing the title is at the bottom of the ticket, under the upload area on the add a comment field.

   http://d.pr/LOZ2

   • Edit

6. 4 Posted by tristanboudreau... on 27 Apr, 2011 06:13 PM

   

   I found it! Thank you very much.

   *Tristan Boudreault*
   275, 3rd Avenue
   Montreal (Quebec) H4G 2X3
   514 762-9326
   [email blocked]
    <http://www.tr.im/TristanB>

   On Wed, Apr 27, 2011 at 12:59 AM, Will Duncan <
   [email blocked]> wrote:

   • Edit

7. Nicole closed this discussion on 27 Apr, 2011 06:52 PM.