Sorting tickets by priority AND assigned user

Charles 's Avatar

Charles

11 Jan, 2011 06:17 PM

I can filter tickets by assigned user
I can filter tickets by priority (by entering "state:open priority:x" but why not by clicking on the column header as per user/date etc.?)

But I can't seem to filter tickets by assigned user AND priority. I know that once filtered by priority I can sort by assignee but it's not quite the same. If I only want to see high priority tickets for one user can I do this?

Thanks

  1. 1 Posted by Nicole on 11 Jan, 2011 06:33 PM

    Nicole's Avatar

    Yes. "priority:high responsible:nicole" will give you a list of all high priority tickets belonging to Nicole. You could put "me" there if you wanted to know all the high priority tickets belonging to yourself.

    Let me know if you have any questions.

    Thanks,
    Nicole

  2. 2 Posted by Charles on 12 Jan, 2011 09:37 AM

    Charles 's Avatar

    Thanks. Are all these commands listed or documented somewhere?

  3. 3 Posted by Nicole on 12 Jan, 2011 04:58 PM

    Nicole's Avatar

    Charles -

    Yes, ticket keywords are detailed here. Let me know if you have any questions.

    Thanks,
    Nicole

  4. Nicole closed this discussion on 12 Jan, 2011 04:58 PM.

  5. Charles re-opened this discussion on 12 Jan, 2011 05:47 PM

  6. 4 Posted by Charles on 12 Jan, 2011 05:47 PM

    Charles 's Avatar

    Thank you. THat's really helpful. Are you working on a visual interface to all this? A configurable set of boolean dropdowns would be much easier to use.

  7. 5 Posted by Nicole on 12 Jan, 2011 08:25 PM

    Nicole's Avatar

    Charles -

    Yes, that is definitely something we're looking at for the next version.

    Thanks,
    Nicole

  8. Nicole closed this discussion on 12 Jan, 2011 08:25 PM.

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