Creating a general ticket via email

Ryan's Avatar

Ryan

10 Oct, 2010 08:05 AM

I would like to create a [email blocked] email address that anyone internally can email to, and would create a new ticket on Lighthouse. Right now there doesn't seem to be a way to do this since I need the UNIQUEKEY specific to a user.

I setup a Group in Google Apps domain setup, and called it [email blocked], and setup my Lighthouse email as a member of the Group. When I email [email blocked], the ticket is never created. I am emailing from the email I have on file with Lighthouse. I also tried changing my email on record with Lighthouse to [email blocked], but stll had no luck.

Any idea how to make this work?

  1. 1 Posted by Nicole on 12 Oct, 2010 06:48 PM

    Nicole's Avatar

    Ryan -

    When you say anyone internally, would those people be members of the Lighthouse account you're emailing?

    All members of a project can email a project specific address that will create a ticket..

    Let me know if I'm misunderstanding.

    Thanks,
    Nicole

  2. 2 Posted by Ryan on 12 Oct, 2010 10:30 PM

    Ryan's Avatar

    Meaning I want everyone in my company to be able to easily report site bugs by emailing a general email address, eg: bugs_at_domain.com

    We only have one project going, and I want a general bug ticket to be created as frictionless as possible, and someone else to tag, and assign.

  3. 3 Posted by Amanda Harasty on 13 Oct, 2010 04:37 PM

    Amanda Harasty's Avatar

    Ryan,

    It sounds like you might have use for our other product Tender. It is an interface that will allow customers (or in your case others at your company) to submit discussions about possible bugs into a queue for review. It is totally synced up with Lighthouse, so if from the description in the discussion if you think something is actually a bug you can create a ticket on the fly from within Tender into Lighthouse. If you are a Lighthouse customer you get 15% off of your Tender account.

    http://www.tenderapp.com/

  4. Amanda Harasty closed this discussion on 27 Oct, 2010 08:44 PM.

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