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How to tag a user

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Stephen

29 Jul, 2019 12:48 PM

How do I tag someone other than who the ticket is assigned to so that they receive a notification?

1. Support Staff 1 Posted by Tiger Team on 30 Jul, 2019 10:56 PM

   

   Why not just assign it to them, if they need to respond?

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2. 2 Posted by Stephen on 31 Jul, 2019 07:13 AM

   

   Because the issue is assigned to someone else. I need to draw another person into the conversation.

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3. Support Staff 3 Posted by brandi on 31 Jul, 2019 08:51 AM

   

   Hi Stephen,

   Then that other user should subscribe to that ticket’s notifications.

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4. 4 Posted by Stephen on 31 Jul, 2019 01:33 PM

   

   So, there’s no way to notify another user short of emailing them the ticket? That is… Unfortunate.

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5. brandi closed this discussion on 06 Aug, 2019 10:18 AM.