Searching for assigned tickets that aren't assigned to a series of users

Andrew Davidson's Avatar

Andrew Davidson

23 Sep, 2010 09:26 PM

I'd like to query tickets that are assigned to someone, but aren't assigned to some of the most active users.

I've tried:
responsible:any not-responsible:person1 not-responsible:person2 not-responsible:person3

But this appears to short-circuit and ignore the not-responsible clauses (it returns identical results to a simple responsible:any query) even though the "Displaying entries 1-30 of ..." text claims it is showing me "assigned open tickets not assigned to 'person1', 'person2', and 'person3'". I also tried swapping in not-responsible:none for responsible:any to no avail.

Am I missing a query operator that will help me? If not, can you support this type of query?

  1. 1 Posted by Nicole on 12 Oct, 2010 06:00 PM

    Nicole's Avatar

    Andrew -

    I've created a ticket to see if this is something we'd want to support in the future, but we don't at this time.

    Sorry for the delay in response.

    Thanks,
    Nicole

  2. Nicole closed this discussion on 02 Jul, 2012 08:55 PM.

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