Cancel user profile

Patrik Votoček's Avatar

Patrik Votoček

24 Aug, 2010 02:27 PM

How do i cancel my user profile? I found "Remove your user profile?" link (https://lighthouseapp.com/users/00000/cancel) but this link only redirect do homepage and my user profile still exist.

  1. Support Staff 1 Posted by brandi on 24 Aug, 2010 09:13 PM

    brandi's Avatar

    Hi Patrick

    You have two accounts tied to your email-nella and aceit. Do you want both accounts purged? We can most certainly purge both, but please be aware that it may take a few days for one of our devs to get to it.

    Please advise.

    Brandi

  2. 2 Posted by Patrik Votoček on 24 Aug, 2010 09:20 PM

    Patrik Votoček's Avatar

    I'm canceled this 2 account. But profile still not remove... :-(

  3. Support Staff 3 Posted by brandi on 24 Aug, 2010 09:34 PM

    brandi's Avatar

    Patrick,

    Yes, the accounts are canceled, but purging is different ;) I'll file a ticket to get those purged.

    Thanks,
    Brandi

  4. 4 Posted by Patrik Votoček on 24 Aug, 2010 09:38 PM

    Patrik Votoček's Avatar

    ok thx

  5. Nicole closed this discussion on 25 Aug, 2010 04:21 PM.

  6. Nicole re-opened this discussion on 25 Aug, 2010 04:22 PM

  7. 5 Posted by Nicole on 25 Aug, 2010 04:22 PM

    Nicole's Avatar

    Both accounts have been purged and your user profile deleted. Let us know if you have any other questions.

    Thanks,
    Nicole

  8. Nicole closed this discussion on 14 Oct, 2010 03:36 AM.

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