Emails not being received?
Hi
I'm no longer receiving Lighthouse update emails on things I'm watching/involved in - I've checked in my Lighthouse account settings and it still definitely is set to send me emails, but I'm just not receiving them. I used to get them with no problems.
I've checked with IT and they're not getting blocked by the spam filter (and just in case, we've made sure the Lighthouseapp.com domain is whitelisted).
One of my colleagues in another country (Germany) contacted Lighthouse and said something about "Our mail server has sent a "hard bounce" to lighthouse which deactivated the mail-sending. The error message was "action: failed". And they reactivated my account so I can receive mail again."
Could this same issue be the problem on mine?
If so, how do I solve this?
Thanks
KarenB
Discussions are closed to public comments.
If you need help with Lighthouse please
start a new discussion.
Keyboard shortcuts
Generic
| ? | Show this help |
|---|---|
| ESC | Blurs the current field |
Comment Form
| r | Focus the comment reply box |
|---|---|
| ^ + ↩ | Submit the comment |
You can use Command ⌘ instead of Control ^ on Mac
1 Posted by Will Duncan on 23 Jul, 2010 05:49 PM
Hey Karen, I'm not seeing any records for [email blocked] in our system. What is the URL of your Lighthouse account?
Also, when did you stop receiving the emails?
2 Posted by Karen Bailey on 23 Jul, 2010 07:42 PM
I can't be sure of the exact time that I stopped receiving them, but it must be a good 2 or 3 months ago now.
This address is the one registered on the Lighthouse account.
https://theplant.lighthouseapp.com/projects/18933-asics/overview is the project website... I think that's what you're asking for?
--------------------------------------------------------------------------------------------------
Karen Bailey
Digital Marketing Coordinator
Email: [email blocked]
ASICS UK | Europa Boulevard | Westbrook | Warrington | WA5 7YS
Tel: 01925 241041
--------------------------------------------------------------------------------------------------
To: [email blocked]
From: Will <[email blocked]>
Date: 07/23/2010 06:51PM
Subject: Re: Emails not being received? [Questions]
// Add your reply above here
==================================================
From: Will
Subject: Emails not being received?
Hey Karen, I'm not seeing any records for [email blocked] in our system. What is the URL of your Lighthouse account?
Also, when did you stop receiving the emails?
View this Discussion online: http://help.lighthouseapp.com/discussions/questions/615-emails-not-being-received
--
Reply with #ignore to stop receiving notifications for this discussion.
_____________________________________________________________________
This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the company. Finally, the recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
Asics UK Ltd, Europa Boulevard, Westbrook, Warrington, Cheshire, United Kingdom. WA5 7YS WWW.ASICS.CO.UK
Tel +44 (0) 1925 241041
Fax +44 (0) 1925 414894
Company Registration Number 2104906
3 Posted by Will Duncan on 23 Jul, 2010 09:32 PM
I recall your colleagues hard bounce issue. It doesn't look as if yours is related.
We're still investigating. So far, I've been unable to find records of outgoing email to your address, and there is just one incoming from April.
4 Posted by Karen Bailey on 23 Jul, 2010 09:48 PM
I tend not to keep the Lighthouse emails as they're just reminders for me to go to the site really, but the last one I did bother to keep appears to be 05/20/10 @ 3.34am (our developers are in Japan, I'm in the UK, so there's usually a crazy time difference!) so that's the last definite message I had (though it's entirely possible I've had them since then and just deleted them)... I can forward that email if it helps?
--------------------------------------------------------------------------------------------------
Karen Bailey
Digital Marketing Coordinator
Email: [email blocked]
ASICS UK | Europa Boulevard | Westbrook | Warrington | WA5 7YS
Tel: 01925 241041
--------------------------------------------------------------------------------------------------
To: [email blocked]
From: Will <[email blocked]>
Date: 07/23/2010 10:34PM
Subject: Re: Emails not being received? [Questions]
// Add your reply above here
==================================================
From: Will
Subject: Emails not being received?
I recall your colleagues hard bounce issue. It doesn't look as if yours is related.
We're still investigating. So far, I've been unable to find records of outgoing email to your address, and there is just one incoming from April.
View this Discussion online: http://help.lighthouseapp.com/discussions/questions/615-emails-not-being-received
--
Reply with #ignore to stop receiving notifications for this discussion.
_____________________________________________________________________
This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the company. Finally, the recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
Asics UK Ltd, Europa Boulevard, Westbrook, Warrington, Cheshire, United Kingdom. WA5 7YS WWW.ASICS.CO.UK
Tel +44 (0) 1925 241041
Fax +44 (0) 1925 414894
Company Registration Number 2104906
5 Posted by Will Duncan on 23 Jul, 2010 09:52 PM
Thats fine, no need to forward it. There are a lot of emails incoming and outgoing from Lighthouse, so I was looking to see if there was something on our end that would have caused it to stop.
So far, I'm coming up short on finding anything on our side, but I'm not even seeing notifications being sent to that email at all, so I'm working to dig a bit deeper and see why that is.
6 Posted by Karen Bailey on 27 Jul, 2010 08:36 AM
Hi Will
Any movement on this as I'm still not getting any emails?
Kind regards
--------------------------------------------------------------------------------------------------
Karen Bailey
Digital Marketing Coordinator
ASICS UK & Ireland
www.asics.co.uk | www.asics.ie
Europa Boulevard | Westbrook | Warrington | WA5 7YS
Tel: 01925 241041
--------------------------------------------------------------------------------------------------
From: Will <tender
[email blocked]>
To: [email blocked]
Date: 23/07/2010 22:54
Subject: Re: Emails not being received? [Questions]
7 Posted by Nicole on 27 Jul, 2010 06:43 PM
Karen -
We're still working on the issue.
Sorry for the inconvenience and appreciate your patience.
Thanks,
Nicole
8 Posted by Karen on 30 Jul, 2010 11:07 AM
Hi Guys
Any movement, as I'm still not getting emails?
Cheers
Karen
9 Posted by Nicole on 02 Aug, 2010 04:54 PM
Karen -
We're still working on it. Is it possible to change your email address to something else for the short term for us to test whether the new address receives email?
Let me know.
Thanks,
Nicole
10 Posted by Karen Bailey on 04 Aug, 2010 08:51 AM
You could change it to [email blocked]
Kind regards
--------------------------------------------------------------------------------------------------
Karen Bailey
Digital Marketing Coordinator
ASICS UK & Ireland
www.asics.co.uk | www.asics.ie
Europa Boulevard | Westbrook | Warrington | WA5 7YS
Tel: 01925 241041
--------------------------------------------------------------------------------------------------
From: Nicole <tender
[email blocked]>
To: [email blocked]
Date: 02/08/2010 17:56
Subject: Re: Emails not being received? [Questions]
Sent by: Nicole <tender
+d78b33064e40206ebaabf0a9d032eaf66fbb98302=[email blocked]>
11 Posted by Will Duncan on 07 Aug, 2010 01:25 AM
Hey Karen. I've updated your profile to use [email blocked]
Sorry about the delay.
12 Posted by Karen Bailey on 09 Aug, 2010 09:11 AM
Hi Will
I've just done a test ticket with that address set up, and it appears to
work fine!
That does imply that the problem is my end, but you guys said that you
couldn't find any record of the emails going out from your system to my
email address, so does that mean it's your end??
Kind regards
--------------------------------------------------------------------------------------------------
Karen Bailey
Digital Marketing Coordinator
ASICS UK & Ireland
www.asics.co.uk | www.asics.ie
Europa Boulevard | Westbrook | Warrington | WA5 7YS
Tel: 01925 241041
--------------------------------------------------------------------------------------------------
From: Will Duncan <tender
[email blocked]>
To: [email blocked]
Date: 07/08/2010 02:27
Subject: Re: Emails not being received? [Questions]
Sent by: Will Duncan <tender
+d78b33064e40206ebaabf0a9d032eaf66fbb98302=[email blocked]>
13 Posted by Nicole on 09 Aug, 2010 03:55 PM
Karen -
We'll need to dig deeper to figure this one out, but for the time being if you're getting your email that's the best solution we have. If we do track the issue back to being on your end we'll let you know and if not, we'll let you know when you can revert your email back to the company one.
Thanks for your continued patience,
Nicole
Will Duncan closed this discussion on 08 Jun, 2011 11:12 PM.