updating a ticket state via email
I send updates to my tickets via email all the time but I need to know how to also change the state of the ticket via email. Currently i send the update via email and then have to open Lighthouse to manually change the state of the ticket.
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Support Staff 1 Posted by brandi on 19 Dec, 2018 01:47 PM
Hi Angela,
You may update ticket status via email, for example as:
[state:resolved].You can read more about updating tickets in this knowledge base article - http://help.lighthouseapp.com/kb/ticket-workflow/ticket-keyword-upd....
Let us know if you have other questions.
Thanks,
Brandi
brandi closed this discussion on 07 Jan, 2019 03:16 PM.