Home → Questions →

Shared Tickets Bin

• Edit

arahatekar (at relevantads)

01 Jul, 2010 07:47 PM

Hi can the ticket bins show all ticket statuses by default? Currently only Open, Resolved and This weeks' tickets are show.

Thanks

1. 1 Posted by Will Duncan on 01 Jul, 2010 08:33 PM

   

   What is the search query on your ticket bin?

   • Edit

2. 2 Posted by arahatekar (at ... on 07 Jul, 2010 12:13 AM

   

   "Open Tickets" bin as the query "state:open" "Resolved Tickets" bin as the query "state:resolved" "Hold Tickets" bin as the query "state:hold or invalid"

   How can I add a 4th, 5th, or more ticket bins, to hold by other status tickets?

   • Edit

3. 3 Posted by Will Duncan on 07 Jul, 2010 04:28 AM

   

   If you want to just show everything, as in all states, you would just use all in the search field, which will return all tickets of any state.

   You can save any search to create your own bin based on that search query. A list of available search parameters can be found here:
   http://help.lighthouseapp.com/faqs/getting-started/how-do-i-search-...

   By default, state:open in a search will return all tickets that fall under an open state. The reverse can be said for state closed. So if you want specific states in a new bin, you could customize the states to your workflow and then search for them specifically.

   • Edit

4. Nicole closed this discussion on 20 Jul, 2010 09:42 PM.