tag:help.lighthouseapp.com,2008-09-20:/discussions/questions/599-why-are-tickets-that-are-on-hold-regarded-as-being-closedLighthouse: Discussion 2011-04-07T05:37:52Ztag:help.lighthouseapp.com,2008-09-20:Comment/21114882010-06-29T21:06:39Z2010-06-29T21:06:39ZWhy are tickets that are on hold regarded as being closed?<div><p>Hey Sandor. For us personally, tickets on hold are things we
have paused due to technical issues and we don't want them on top
of our open states. You can customize those states in your settings
to how you feel they should be organized though.</p></div>Will Duncantag:help.lighthouseapp.com,2008-09-20:Comment/21114882010-06-30T08:26:56Z2010-06-30T08:26:56ZWhy are tickets that are on hold regarded as being closed?<div><p>Thanks for your suggestion. I didn't realize before that the
states were customizable.</p>
<p>So I moved the 'hold' state to the 'Ticket open states' setting.
But then, the tickets that are on hold aren't displayed on the
milestone page at all. I'd expect to see them under 'Open Tickets'
as the 'hold' state should be regarded as being open now.</p>
<p>Am I missing something or is this a bug?</p>
<p>By the way, I use the 'hold' state for tickets that are waiting
for input, such as a decision, a confirmation or external
information.</p></div>Sandor Drieƫnhuizen (at Subspace)tag:help.lighthouseapp.com,2008-09-20:Comment/21114882010-06-30T17:16:34Z2010-06-30T17:16:34ZWhy are tickets that are on hold regarded as being closed?<div><p>I think you'll need to reassign those tickets as that state. The
UI is not something we're keeping, In the future it will be a lot
nice. That custom states field thing throws off just about everyone
in one way or another.</p></div>Will Duncantag:help.lighthouseapp.com,2008-09-20:Comment/21114882010-07-05T21:46:04Z2010-07-05T21:46:04ZWhy are tickets that are on hold regarded as being closed?<div><p>Please respond to this discussion if you still have questions
about the custom ticket states available in Lighthouse.</p>
<p>Thanks,<br>
Nicole</p></div>Nicoletag:help.lighthouseapp.com,2008-09-20:Comment/21114882010-07-06T07:41:51Z2010-07-06T07:41:51ZWhy are tickets that are on hold regarded as being closed?<div><p>Thanks, I'm fine for now. I'm looking forward to the new UI.</p></div>Sandor Drieƫnhuizen (at Subspace)