Adding/changing ticket states

Geniene Martorell's Avatar

Geniene Martorell

07 Jun, 2010 05:38 PM

I see where to add states, however I don't understand the 'language'.
so if I have something like this:
new/f17
open/8C1717
fixed/E47833
failed/8C1717
where are these 'codes' or 'ids' coming from?

thanks!

  1. Support Staff 1 Posted by Tiger Team on 07 Jun, 2010 05:55 PM

    Tiger Team's Avatar

    The codes are the color. They're in HTML format -- red/green/blue, in
    hex, where 00 is zero and FF is 255. If that doesn't make any sense,
    you can look up html colors online - something like
    http://www.utexas.edu/learn/html/colors.html

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