Hello, I would like to be able to email the ticket to my end users. Is this possible?
How to email ticket to end user
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#1 Posted by Will Duncan on 04 Feb, 2010 08:13 AM
Hey oneda.
If I understand you correctly, it's not possible in some cases. A person must be a member of the Lighthouse project or participate in the ticket in order to receive updates.
You can add a member of a project as a "watcher" though, so they'll be part of the ticket and receive updates. To do so, at the bottom of a ticket, select "change notification"
http://img.skitch.com/20100204-d8p74yysyfb1jeu2yace7a9sa1.jpg
Then select the user you want to be notified about the ticket.
if you're dealing with anonymous users though, http://tenderapp.com, a sister product to Lighthouse, which functions as a support tool vs a ticket tracker but offers Lighthouse integration, is better suited for this.
#2 Posted by oneda (at every... on 04 Feb, 2010 04:59 PM
Thank you Will
Oneda Patterson, MCP, A+
[email blocked]
www.everythingcomputer.org
(303) 596-5623
-----Original Message-----
From: Will Duncan [mailto:[email blocked]]
Sent: Thursday, February 04, 2010 1:13 AM
To: [email blocked]
Subject: Re: How to email ticket to end user [Questions]
Rick closed this discussion on 04 Feb, 2010 06:12 PM.