Home → Questions →

Is there a way to generate a report from Lighthouse of all tickets showing, for each ticket, who reported it?

• Edit

andrew.ajoodha (at help4it)

18 Jan, 2010 01:43 AM

Is there a way to generate a report from Lighthouse of all tickets showing, for each ticket, who reported it?

1. 1 Posted by Nicole on 19 Jan, 2010 05:55 PM

   

   Andrew -

   We don't have an automated way to generate this report, but we can do a manual dump of your account that you could then use to generate your own reports from. We are working on reporting tools for Lighthouse, but don't have a timeline to offer yet.

   Let me know if you'd like us to generate the account file for you.

   Thanks,
   Nicole

   • Edit

2. 2 Posted by andrew.ajoodha ... on 19 Jan, 2010 05:56 PM

   

   Hi Nicole,

   If you could get the manual dump that would be great.

   Thanks

   Andrew

   • Edit

3. 3 Posted by Nicole on 19 Jan, 2010 06:03 PM

   

   Andew -

   Just to verify, we will be creating an account file for the Lighthouse account "camco" and will email the results to [email blocked].

   It may take up to 3 days as this is done by the developer and he gets to it in between other tasks.

   Thanks,
   Nicole

   • Edit

4. 4 Posted by andrew.ajoodha ... on 19 Jan, 2010 06:04 PM

   

   Hi,

   That is fine, will this cost?

   Andrew

   • Edit

5. 5 Posted by Nicole on 19 Jan, 2010 06:06 PM

   

   Andrew -

   No, there is no cost.

   Thanks,
   Nicole

   • Edit

6. 6 Posted by andrew.ajoodha ... on 19 Jan, 2010 06:08 PM

   

   ok great, thanks

   • Edit

7. 7 Posted by Russell Grokett on 19 Jan, 2010 10:03 PM

   

   We too, are interested in reports. If just a ticket dump to .csv file were available, that would be just fine for an initial new feature.

   Maybe something like this somewhere in the (not too distant) future?

   Thanks,
   Russell

   • Edit

8. 8 Posted by andrew.ajoodha ... on 21 Jan, 2010 02:24 PM

   

   Hi,

   A user cannot access lighthouse anymore she gets this

   #######

   Hi there,

   I had a lighthouse account for [email blocked]

   When I log in it tells me that I have a bad or outdated token – could you
   help me fix this? And also let me know where I am supposed to log in?

   Thanks,

   Caitlin

   • Edit

9. 9 Posted by Will Duncan on 22 Jan, 2010 12:48 AM

   

   Hey Andrew,

   Have you invited her to the account? or is it an open account that she is trying to log in to?

   If her token is outdated, you need to just send a fresh invite. The tokens expire after a few hours. Then she just needs to accept it under her profile.

   • Edit

10. 10 Posted by Nicole on 19 Aug, 2010 09:00 PM

    

    Andrew, Russell -

    We now have account exports you can generate yourself at https://youraccount.lighthouseapp.com/export

    Let us know if you have any questions.

    Thanks,
    Nicole

    • Edit

11. Nicole closed this discussion on 19 Aug, 2010 09:00 PM.