Ticket search by "who updated"

Cindy Sperry's Avatar

Cindy Sperry

07 Jan, 2010 12:16 AM

We need to bring up a search of all tickets that were updated by a particular member of our team. Is there a string of search terms that we could use, or will this require some creative coding on your part?

  1. 1 Posted by Will Duncan on 07 Jan, 2010 09:53 PM

    Will Duncan's Avatar

    We don't currently have an updated_by option in the search. User profiles show recent activity in the timeline, but there is not a search for everything at this point in time.

  2. 2 Posted by Cindy Sperry on 07 Jan, 2010 10:12 PM

    Cindy Sperry's Avatar

    Is this something you would consider adding in the future?

  3. 3 Posted by Will Duncan on 07 Jan, 2010 10:17 PM

    Will Duncan's Avatar

    I've added your request to our list. I'll talk with rick about it shortly. We haven't had a lot of requests for that prior to though, but if it's not a huge timely addition it's something we could probably slip in.

  4. 4 Posted by Cindy Sperry on 07 Jan, 2010 10:25 PM

    Cindy Sperry's Avatar

    Thanks! We really appreciate it.

  5. Nicole closed this discussion on 02 Feb, 2010 08:08 PM.

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