How do I change the ticket state dropdown options, and set rights per option
How can I change the ticket state dropdown options as an admin, currently we have 'New' 'open' 'resolved' 'hold' 'invalid' which aren't that useful for a structured QA process.
Furthermore can this be changed per project so different projects have different ticket states? Or is it a one size fits all approach.
In addition can it be set that only certain users can set certain states - for example I require that only the QA manager can resolve/close a ticket, and that clients and develoeprs cannot.
Thanks
Ed
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1 Posted by Rick on 05 Jan, 2010 06:16 PM
From the project overview, you can go to the edit page to update your project states. Yes, each project can have a different set of states. For instance, we use
open => reviewing => deploying => resolvedfor our normal workflow.There is no ability to limit states according to user roles.
Nicole closed this discussion on 12 Jan, 2010 08:31 AM.