Can I add elements to a ticket template?

jennifer's Avatar

jennifer

31 Dec, 2009 01:19 AM

I would like to add a place on tickets for the users to enter optional information about where the bug occurred, such as "Platform" with a drop-down list of options (Mac, XP, etc). Is that possible?

Thanks,

  • Jennifer
  1. 1 Posted by Will Duncan on 31 Dec, 2009 04:51 AM

    Will Duncan's Avatar

    I'm sorry, Lighthouse does not support custom fields. You could use the API and make your own form to include this data input, but if it's coming from anonymous users, http://tenderapp.com would be a better choice probably. You'd still have to use the API for specific forms though.

  2. 2 Posted by jennifer on 31 Dec, 2009 11:36 PM

    jennifer's Avatar

    These are just our internal employees. Thanks for the pointer to the API and to the other app. And thanks for a reply in a holiday season!

  3. Will Duncan closed this discussion on 02 Jan, 2010 10:18 PM.

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