Change notifications

Eddie Roach's Avatar

Eddie Roach

19 Nov, 2009 05:33 PM

How do I remove someone from People Watching this Ticket? I can add them with the Change notifications link, but I don't seem to be able to remove them.

  1. 1 Posted by Will Duncan on 21 Nov, 2009 12:26 AM

    Will Duncan's Avatar

    Eddie,

    We've really left that up to the user to remove themselves from watching a ticket. What is the use case for needing this?

  2. 2 Posted by Eddie Roach on 21 Nov, 2009 06:05 PM

    Eddie Roach's Avatar

    Will,
    Use case is that several people may be added to notifications list when a task is originated. During the process of accomplishing the task, it may become apparent that someone on that notification list really doesn't need to be in the communications loop. Would be nice to just take them off notification list. Just as it is now useful to add someone to notifications when the "conversation" is pertinent to them; it would be useful to be able to remove them from future notifications when it is no longer pertinent to them.

    Thanks,
    Eddie

    -----Original Message-----
    From: Will [mailto:[email blocked]]
    Sent: Fri 11/20/2009 6:26 PM
    To: Eddie Roach
    Subject: Re: Change notifications [Questions]

  3. Amanda Harasty closed this discussion on 15 Aug, 2011 07:25 PM.

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