How to search for tickets with attachments?
I'm trying to get a result set of closed tickets with attachments to prune the size of my attachment payloads and I don't see any obvious way to do that from the current docs? Is this possible and if so how?
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1 Posted by Will Duncan on 22 Oct, 2009 06:44 PM
We don't currently have an attachment search, but we have an attachments manager on the roadmap for the near future. If you are reaching your account limit and would like us to tell you the largest attachments on tickets, just let us know and we can get a list together for you.
2 Posted by Lukass Franklin on 24 Oct, 2009 02:07 AM
Yes please!
3 Posted by System on 24 Oct, 2009 03:39 AM
An internal ticket was created for this discussion
4 Posted by Will Duncan on 24 Oct, 2009 03:41 AM
I've attached a ticket to this discussion for a developer to get you a list of your attachments as soon as possible. It may take until Monday as the weekend is starting.
5 Posted by Aaron Foss on 26 Oct, 2009 03:01 PM
Can I get our ticket/attachment list? We're trying to prune our file list too
6 Posted by Nicole on 26 Oct, 2009 05:47 PM
Aaron if you can start your own discussion for your request, we'll get started on that for you.
Thanks,
Nicole
Nicole closed this discussion on 18 Feb, 2010 06:12 AM.