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Setting severity/priority

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Ericka

19 Oct, 2009 08:48 PM

Hi,

I don't see a possibility to configure a severity and/or priority. Obviously this is an important feature for a bug tracking system. How can I customize my project to include these fields?

thanks
ericka

1. 1 Posted by Will Duncan on 19 Oct, 2009 09:24 PM

   

   Hey Ericka,

   Actually, Lighthouse was designed around the principle that priorities are detrimental to your workflow and not important to a bug tracking system. Something is either important or it isn't and priorities just muddy things up.

   http://www.43folders.com/2009/04/28/priorities is a great writeup that pretty much sums up exactly how we feel.

   With that said, there IS a small priorities feature that is on Bronze or higher level plans which can be turned on from the account settings.

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2. 2 Posted by Ericka on 20 Oct, 2009 11:10 AM

   

   Hi Will,

   Thank you for your response. I must say I disagree :). If you solely rely on priorities, then yes you are right, priorities can change over time. But this is not a problem. When reporting a defect, the tester however, should be able to indicate the severity of the defect - this is pretty constant in time. Then, within your milestone, you can create a relative priority with which you solve the issues, based on the severity.

   For a small project/product, this is not so crucial. However, when projects and products become more complex/large, you can end up with a big mess.

   Would be nice if you would allow custom fields so that we can set up a project as it best fits.

   I am currently evaluating the free version. If you can point me to a place where I can read about a more flexible plan, let me know.

   thanks
   ericka

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3. 3 Posted by Will Duncan on 20 Oct, 2009 05:38 PM

   

   All Lighthouse plans are the same across all plans, except for the option to set priorities, which starts on the Bronze level plan.

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4. 4 Posted by karthik on 12 Nov, 2009 12:51 AM

   

   Hi Will,

   As a recently signed up user, I am enjoying LH and particularly happy with the email integration. There are a couple of areas that need improving though, which will be topics for other discussions when I have had a chance to explore LH a bit more.

   On this particular topic, I agree with Ericka. IMHO LH would be a much better system if you introduced some way to record the order in which someone (collectively as an organization) has decided to attack that list. I am shying away from using the 'P' word because for some reason you guys seem to be so strongly opposed to it!

   Again IMHO, Merlin Mann's thoughts are fairly valid when a single person is looking at their list/life but as soon as you have more than one person, and a large set of dynamic to-dos; a customizable attribute (call it "Hallelujah Scale" if you wish) would be super-handy.

   Keep up the good work

   Thanks
   Karthik

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5. 5 Posted by Rick on 12 Nov, 2009 06:41 PM

   

   You can re-order tickets in milestones, or enable ticket priorities as Will suggested. Beyond that, you might need a higher level project management tool.

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6. Nicole closed this discussion on 01 Dec, 2009 07:59 PM.