tag:help.lighthouseapp.com,2008-09-20:/discussions/questions/39-help-with-old-account-creating-new-accountLighthouse: Discussion 2011-04-07T05:34:32Ztag:help.lighthouseapp.com,2008-09-20:Comment/142052008-10-28T17:23:10Z2009-06-20T20:03:12ZHelp with old account / creating new account<div><p>I have just tried to create an new account, but failed as my
email address was already in use. I guess I created an account a
while back to try Lighthouse out. Anyway, I clicked the 'forgot
password' link and got a token via email, which enabled me to view
my account. If I try and reset my password, it fails, and I get
logged out.</p>
<p>The domain my account is authenticated is 'sera.lighthouse.com'.
I understand that the domain is related to a lighthouse hosted
project - I have no idea what 'sera' is, if it is indeed a
project.</p>
<p>I guess I'm a little confused here! I just want to get started
using Lighthouse, and don't know how to proceed. ;-)</p></div>Matthew Gibbonstag:help.lighthouseapp.com,2008-09-20:Comment/142052008-10-29T06:03:45Z2009-06-20T20:03:15ZHelp with old account / creating new account<div><p>Sorry for the delay on responding to this. sera.lighthouse is
where plans and authentication takes place, it's just a separate
area that we use that domain for, such as
http://sera.lighthouseapp.com/plans</p>
<p>What is the name of the account you had previously setup? would
you like us to close that out for you and let you register the new
account?</p></div>Will Duncantag:help.lighthouseapp.com,2008-09-20:Comment/142052008-12-03T05:03:25Z2009-06-20T20:07:28ZHelp with old account / creating new account<div><p>Were you able to successfully create a Lighthouse account? Is
there anything else we can do to help you get started? Just let us
know.</p></div>Nicole