Richard Garside's Avatar

Richard Garside

27 Oct, 2008 09:04 AM


I pay monthly for a Lighthouse account.

I can't find an email with an invoice. I've either deleted it, or never been sent one. I need an invoice for my accounts. Is there a way to get them online?

Thanks, Richard.

  1. 1 Posted by Richard Garside on 27 Oct, 2008 09:07 AM

    Richard Garside's Avatar

    I've just found another help topic that says I should have been sent an email, and that I can't get an invoice online.

    How do I request a new copy of the invoice?


  2. 2 Posted by Will Duncan on 27 Oct, 2008 09:15 AM

    Will Duncan's Avatar

    If you can signup/login to lighthouse support (here...sorry we dont have it synced up with Lighthouse logins yet), we can mark this conversation as private and then discuss your specific account details.

  3. 3 Posted by pschmit on 28 Oct, 2008 02:54 PM

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    I have the same need. I have not received an invoice for my account.

  4. 4 Posted by Will Duncan on 28 Oct, 2008 04:37 PM

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    pschmit, if you could please start your own conversation here and make it private...we'll get that taken care of

  5. 5 Posted by Will Duncan on 30 Oct, 2008 06:56 PM

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    Richard, what is your account URL and email address? you will need to register/login for this support system in order to mark this ticket as private so we can discuss it, or you can email [email blocked] with the information so we can get your that invoice.

  6. 6 Posted by Richard Garside on 30 Oct, 2008 09:09 PM

    Richard Garside's Avatar

    Thanks for your help.

    I've just sent an email.

    P.S. If you do add online invoicing that would be fab. Downloadable PDFs are best, but obviously more tricky to implement.

  7. 7 Posted by Will Duncan on 31 Oct, 2008 12:03 AM

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    We;re working on an entirely new billing system to resolve a lot of the conflict that we've learned about with Lighthouse and our customers. The future can't come soon enough.

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