how can we categorize our tickets and search and display subsets of tickets?

corey (at marinersoftware)'s Avatar

corey (at marinersoftware)

11 Sep, 2009 03:26 PM

In the past we've used many bug tracking software packages - TestTrack Pro, Bugzilla, Mantis, etc..
We are almost enamored by Lighthouse but we can't see how we can be nearly as efficient without many more fields.

Specifically, we need to categorize tickets by:
Operating system (Mac OS X 10.6.1, Mac OS X 10.6, Mac OS X 10.5.8, Mac OS X 10.4.11, Win Vista, Win XP, etc..)
Disposition (reproduced, needs more info, requested more info, can't reproduce, for developer review)
Severity (Crash / data loss,
Fixed in version (here the version of the internal build where the fix goes in to test is noted)

I really don't want ALL the cruft of a monster solution - but we need some way to do these types of activities to be efficient.
We can do much of this with tags but it seems to me that since there are no "required" fields we'll end up with very incomplete data.

all this is a long-winded way of asking - are there customizable fields? required fields? and lists we can pre-populate with answers?

  1. 1 Posted by Rick on 14 Sep, 2009 05:20 PM

    Rick's Avatar

    Nope, this is the kind of bloat we specifically loathe about some other trackers.

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