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Bulk-edit 'account transfer' but tickets haven't moved?

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Xavier

28 Aug, 2009 05:54 PM

This is an extension of this ticket in which comments are closed

I logged into the "fangohr" account and did the Bulk Edit using syntax in ticket above. Here's the result:

Looks good (I guess, I'm no bulk-edit expert)

But they haven't showed up in the "redspeak" account. Are they lost in never-never land?

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Background:

I am an admin at both accounts, but I have separate logins

  Fangohr.lhapp.com = [email blocked]

  Redspeak.lhapp com = [email blocked]

1. 1 Posted by Xavier on 28 Aug, 2009 06:26 PM

   

   Forgot to add, I am trying to do all of this via web browsers.

   I am not a developer and I do not have an 'API token'

   Will this work as a simple Bulk Edit command through the web browser?

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2. 2 Posted by Nicole on 02 Sep, 2009 10:02 PM

   

   Xavier -

   It looks like instead of moving them you just tagged the tickets with the account:redspeak tag.

   In order to transfer the tickets between accounts you need to have the single profile tied to both accounts. For example, [email blocked] as an admin on both Fangohr.lhapp.com and Redspeak.lhapp com.

   Then you'd be able to search for tickets tagged "account:redspeak", which should bring up the 20 tickets you're looking for. You'll choose "Bulk Edit" and then choose "Advance Edit". The following screenshot shows how to setup the move.

   

   The most important part will be using the same profile. Let me know if you have any questions. Thanks, Nicole
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3. 3 Posted by Xavier on 02 Sep, 2009 10:46 PM

   

   Hi Nicole

   I'm still sorta a newbie. How do you 'merge' profiles on separate accounts?

   Can I just log on to fangohr.lhapp.com and change the email address to be the same I use with redspeak.lhapp.com?

   How is this done.

   Thanks

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4. 4 Posted by Nicole on 02 Sep, 2009 11:36 PM

   

   Which profile do you want to keep? We'll have to merge the profiles for you.

   Nicole

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5. 5 Posted by Xavier on 03 Sep, 2009 12:39 AM

   

   [email blocked] please

   I am staying with redspeak.lhapp.com

   --
   xavier thomas, strategy
   sent from my future machine
   desk #: (917) 512-2773

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6. 6 Posted by Nicole on 03 Sep, 2009 02:41 AM

   

   Xavier,

   So what we'll do is make the [email blocked] your profile account and it will have the same permissions [email blocked] currently has on Fangohr.lhapp.com. Let me know if you have any questions.

   I'll let you know when the merge is complete.

   Thanks,
   Nicole

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7. 7 Posted by System on 08 Sep, 2009 08:36 PM

   

   A Lighthouse ticket was created for this discussion

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8. 8 Posted by Xavier on 05 Oct, 2009 03:36 PM

   

   Hi Nicole.

   Touching base on this.. Is that merge complete? Could really use it this week.

   Thanks

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9. 9 Posted by Nicole on 05 Oct, 2009 05:50 PM

   

   Xavier -

   Were you removed from having access to fangorh.lhapp.com?

   We don't show you being a member of that account and so there is nothing to merge from the [email blocked] profile to [email blocked] profile.

   Let us know.

   Thanks,
   Nicole

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10. 10 Posted by Xavier on 09 Nov, 2009 09:08 PM

    

    Hi

    Sorry for the late reply

    We kept on trying to do this, but it would not allow me too. We deleted the '[email blocked]' account and made a new one:

    I have been re-added to the fangohr.lighthouseapp.com as

    [email blocked]

    We just verified I can login to both account using these emails. Can you please copy the [Remy USA] tickets from [email blocked] (the Fangohr account) to [email blocked] (the Redspeak account)

    Thanks, this is very helpful.

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11. 11 Posted by Rick on 13 Nov, 2009 08:08 PM

    

    All taken care of.

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12. Rick closed this discussion on 13 Nov, 2009 08:08 PM.