tag:help.lighthouseapp.com,2008-09-20:/discussions/questions/359-prepopulate-ticket-with-titlesLighthouse: Discussion 2017-06-01T21:05:20Ztag:help.lighthouseapp.com,2008-09-20:Comment/3303822009-08-26T20:18:43Z2009-08-26T20:18:50ZPrepopulate ticket with titles<div><p>Can we pre-populate tickets with copy that suggests how to fill
out a ticket. For example we use the format:<br>
URL/ Description - this can be the ticket title<br>
Action - what did you do<br>
Result - what happened<br>
Expected Result - what should have happened<br>
Comment - extra color on the situation</p>
<p>Basically it would be nice to pre-populate tickets with the
Action...Comment stuff so we remind ourselves to fill it out and we
don't have to repeat ourselves. Of course we can delete the copy in
the ticket so free form tickets are still possible.</p>
<p>Thanks</p>
<p>Rob</p></div>rlabatt (at ptologic)tag:help.lighthouseapp.com,2008-09-20:Comment/3303822009-08-26T22:03:35Z2009-08-26T22:03:35ZPrepopulate ticket with titles<div><p>We don't currently have a way to prepopulate tickets. You could
setup a default email template for users and email them into the
system though. Not really possible with webmail, but I know most
email clients offer a template option.</p></div>Will Duncantag:help.lighthouseapp.com,2008-09-20:Comment/3303822009-08-26T22:14:51Z2009-08-26T22:14:51ZPrepopulate ticket with titles<div><p>Ok. Please add to the consideration list for the next rev.</p>
<p>Rob</p></div>rlabatt (at ptologic)tag:help.lighthouseapp.com,2008-09-20:Comment/3303822009-08-26T22:18:06Z2009-08-26T22:18:06ZPrepopulate ticket with titles<div><p>It's fairly unlikely that anything along those lines would get
added into the web UI in the near future though. But I've added it
to the requests list so it's been noted.</p>
<p>Please feel free to let us know if you have any other questions
or suggestions.</p></div>Will Duncan