Prepopulate ticket with titles

rlabatt (at ptologic)'s Avatar

rlabatt (at ptologic)

26 Aug, 2009 08:18 PM

Can we pre-populate tickets with copy that suggests how to fill out a ticket. For example we use the format:
URL/ Description - this can be the ticket title
Action - what did you do
Result - what happened
Expected Result - what should have happened
Comment - extra color on the situation

Basically it would be nice to pre-populate tickets with the Action...Comment stuff so we remind ourselves to fill it out and we don't have to repeat ourselves. Of course we can delete the copy in the ticket so free form tickets are still possible.



  1. 1 Posted by Will Duncan on 26 Aug, 2009 10:03 PM

    Will Duncan's Avatar

    We don't currently have a way to prepopulate tickets. You could setup a default email template for users and email them into the system though. Not really possible with webmail, but I know most email clients offer a template option.

  2. 2 Posted by rlabatt (at pto... on 26 Aug, 2009 10:14 PM

    rlabatt (at ptologic)'s Avatar

    Ok. Please add to the consideration list for the next rev.


  3. 3 Posted by Will Duncan on 26 Aug, 2009 10:18 PM

    Will Duncan's Avatar

    It's fairly unlikely that anything along those lines would get added into the web UI in the near future though. But I've added it to the requests list so it's been noted.

    Please feel free to let us know if you have any other questions or suggestions.

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