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Adding user?

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earthventures (at gmail)

19 Jun, 2017 07:29 PM

Is it possible in the free version to add another user and assign a ticket to him?

Thanks.

1. Support Staff 1 Posted by brandi on 19 Jun, 2017 08:27 PM

   

   Yes, you are allowed up to two users on the Free plan.

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2. brandi closed this discussion on 19 Jun, 2017 08:27 PM.

3. earthventures (at gmail) re-opened this discussion on 19 Jun, 2017 08:31 PM

4. 2 Posted by earthventures (... on 19 Jun, 2017 08:31 PM

   

   Ok how do I do that can't seem to figure it out. I searched for "add user"
   in the knowledge base but no luck.

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5. Support Staff 3 Posted by brandi on 19 Jun, 2017 08:35 PM

   

   You may invite users under Access and Permissions: https://ditchmonkey.lighthouseapp.com/members#invite

   Just enter the email and click "Send Invite". Let us know if you have any other questions.

   Thanks!

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6. brandi closed this discussion on 19 Jun, 2017 08:35 PM.

7. earthventures (at gmail) re-opened this discussion on 21 Jun, 2017 06:24 PM

8. 4 Posted by earthventures (... on 21 Jun, 2017 06:24 PM

   

   When my invitee attempts to accept the invite he gets the following error:

   It looks like you've stumbled on an error. We've been notified of the
   problem.

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9. Support Staff 5 Posted by brandi on 23 Jun, 2017 08:32 PM

   

   I see that you now have two users.

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10. brandi closed this discussion on 23 Jun, 2017 08:32 PM.

11. earthventures (at gmail) re-opened this discussion on 23 Jun, 2017 08:35 PM

12. 6 Posted by earthventures (... on 23 Jun, 2017 08:35 PM

    

    Yeah he reported that it worked for him the following day.

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13. Support Staff 7 Posted by brandi on 23 Jun, 2017 08:35 PM

    

    Great, thanks.

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14. brandi closed this discussion on 23 Jun, 2017 08:35 PM.