tag:help.lighthouseapp.com,2008-09-20:/discussions/questions/334-need-a-pm-tool-demoing-both-lighthouse-and-basecamp-opinionsLighthouse: Discussion 2011-04-07T05:36:03Ztag:help.lighthouseapp.com,2008-09-20:Comment/2867832009-08-04T04:19:13Z2009-08-04T04:19:13ZNeed a PM tool, demoing both Lighthouse and Basecamp, opinions?<div><p>also am looking at basecamp and how it handles clients /
projects<br>
appear you can assign muliple projects to one client<br>
does lighthouse have this functionality?<br>
I can seem to find it<br>
also is there a files area similar to basecamp?</p>
<p>IOm leaning toward lighthouse as it seems to work brilliantly
for customer support via tender but need to get my head around how
best to handle a client in lighthouse...</p>
<p>project = client<br>
and new projects are tracked milestones?</p>
<p>Or setup a new project for each new project from the same
client?<br>
thoughts anyone?</p>
<p>thanks for your time :)</p></div>kym (at nextwave.com)tag:help.lighthouseapp.com,2008-09-20:Comment/2867832009-08-04T04:26:42Z2009-08-04T04:26:43ZNeed a PM tool, demoing both Lighthouse and Basecamp, opinions?<div><p>next i want to utulise this for both my main company support
area and also my comapnys main software product support area</p>
<p>so will require 2 seperate installaitons of tender</p>
<p>but only one installaiton of lighthouse</p>
<p>quesiton, can i assign tickets from either of the tender acounts
to my one lighthouse account?</p>
<p>just jotting down these questions as i go through the
software...</p>
<p>Thanks again!</p>
<p>Kym</p></div>kym (at nextwave.com)tag:help.lighthouseapp.com,2008-09-20:Comment/2867832009-08-04T07:23:57Z2009-08-04T07:23:57ZNeed a PM tool, demoing both Lighthouse and Basecamp, opinions?<div><p>A lot of people use both Basecamp and Lighthouse actually.</p>
<p>Basecamp is more task/person/people driven, like a to-do list,
while Lighthouse is geared specifically for developmental and
ticket/bug tracking. I'd say it's safe to say that both are great
tools and while they do overlap, they have different
workflow/focus.</p>
<p>But the differences are really a matter of experience or
preference. Users on our system who use both, use Basecamp to
manage company tasks, and Lighthouse specifically for project
development.</p>
<p>In Lighthouse, you would create projects, and then assign/invite
members to that project. It's not categorized by client, but when
they log in, they only see projects they are a member of.</p>
<p>Lighthouse does not currently have an assets manager for
handling ALL files. Because each file is within a ticket, there
hasnt been a high demand for a manager over the last two years.
We're working on it now though because some projects have grown
large enough to where they need to manage their specific account
quotas.</p>
<p>You could use one Tender and have categories inside that for
your product and company, or do two separate installs, which
several users have preferred to do. That is up to you. Tender can't
currently sync to multiple Lighthouse projects, but we are working
on that functionality. Right now, each Tender install can only sync
to one Lighthouse project, but down the road we hope to be able to
let you set that up on a per category basis inside Tender.</p>
<p>If you go with two separate Tender installs, you can sync those
up with specifically Lighthouse projects within the same account,
which at this point is probably the best solution.</p>
<p>Also, Tender users do get a discount, based on their Lighthouse
plan. Whichever level of Lighthouse you are, you get 10% of that
applied to your Tender setup. If you purchase two Tender setups, I
would be glad to manually hook up an extra discount though.</p>
<p>We built Tender to act as a support front for Lighthouse ticket
tracking. So far, it's been a really wonderful experience and
feedback from users has been awesome.</p>
<p>If you have any other questions, or would like me to be more
specific on something, please let me know. Both have a free 30 day
trial, so if you haven't signed up and played around much, I
suggest do that next and come back with specifics if you have
them.</p></div>Will Duncantag:help.lighthouseapp.com,2008-09-20:Comment/2867832009-08-04T07:39:01Z2009-08-04T07:39:01ZNeed a PM tool, demoing both Lighthouse and Basecamp, opinions?<div><p>Hi Will thanks for the detailed response, food for thought<br>
tryiong to avoid having multiple apps, seems to me Lighthouse is
very close to doing everything basecamp does. Im trying to avoid a
convoluted process as im sure you understand - hence why you
developed your software to talk to one another in the first
place...brilliant...the fact tender tickets can be broiught across
to liughthouse is a big thing for me...huge</p>
<p>when you say the following</p>
<p>"If you go with two separate Tender installs, you can sync those
up with specifically Lighthouse projects within the same account,
which at this point is probably the best solution."</p>
<p>Does this mean we cant assign a ticket from one of our tender
apps to a particular client project in lighthouse?</p>
<p>are you saying wed have to create a general category for each
install</p>
<p>eg<br>
1. main company support issues<br>
2. our software support issues</p>
<p>Just that we are trying to seperate out the tasks to be
displayed only within the relevant clients project...<br>
not all of them thrown in unordered in one main general
category</p>
<p>hmm still getitng my head around this...</p>
<p>Its a big deal as you can imagine for us to get it right first
time..</p>
<p>understand its always changing but time has come for us to come
to an agereement on a setup for PM and support and just go with
it...</p>
<p>wed have to setup</p></div>kym (at nextwave.com)tag:help.lighthouseapp.com,2008-09-20:Comment/2867832009-08-04T07:45:44Z2009-08-04T07:45:44ZNeed a PM tool, demoing both Lighthouse and Basecamp, opinions?<div><p>sorry trying to get my head around it<br>
our services include web delveopment, email marketing etc and we
hjave a range of clients<br>
and we also have storefront software that we actively promote, that
has a seperate range of clients )altho we may offer servies to them
once the intial storefront is online)</p>
<p>so we have two tender installs<br>
1. main company support issues (dev projects, email markeitng
campaigns etc)<br>
2. software support issues (online storefront system)</p>
<p>what we want is to support tickets come in from either support
install and assign to a particular project in the one install of
lighthouse</p>
<p>is this possible?</p>
<p>if not what is the workaround with the one lighthoiuse</p>
<p>or are we looking at ojne tender linked with one lioghthouse for
main services</p>
<p>and a seocnd tender/lighthouse install combo for the storefront
software>?</p>
<p>Thanks again for your time...</p></div>kym (at nextwave.com)tag:help.lighthouseapp.com,2008-09-20:Comment/2867832009-08-04T08:30:11Z2009-08-04T08:30:11ZNeed a PM tool, demoing both Lighthouse and Basecamp, opinions?<div><p>There would only 1 Lighthouse install, all of this depends on
your Tender setup.</p>
<p>On a side note, I don't know of any PM + Support tools that sync
with one another in such a manner. So when we do have the feature
for multiple LH projects, based on Tender categories, we'll be the
only ones that I know of. Of course I may be wrong, but our
strongest competitors as far as UI and features go do not even have
an API yet, while he have API's for both Tender and Lighthouse now.
I rarely run into users who are asking about Lighthouse and
Basecamp as their options though. Usually it's FogBugs or
Unfuddle.</p>
<p>Right now, a Tender install can only sync to one Lighthouse
project.</p>
<p>So syncing would be as follows</p>
<blockquote>
<p>Product Support Site 01 --> Lighthouse Project 01<br>
Product Support Site 02 --> Lighthouse Project 02<br>
Product Support Site 03 --> Lighthouse Project 03</p>
</blockquote>
<p>All of those Lighthouse projects are on one account.</p>
<p>We're working on making it so that you can have a single Product
Support site, such as small company site, with a category for each
product, and each discussion category can sync to a separate
Lighthouse Project.</p>
<blockquote>
<p>Main Company Support --> Lighthouse "Company Support" Project
01<br>
Product 01 Support --> Lighthouse "Product 01" Project 02<br>
Product 02 Support --> Lighthouse "Product 02" Project 03</p>
</blockquote>
<p>Basically, you would have a tender install for each Lighthouse
project.</p>
<p>Tender is pretty cool though, between the email, web ui, and
API, it's pretty versatile. The best part about it is that the
client/end-user never has to leave their email inbox or your
product.</p></div>Will Duncantag:help.lighthouseapp.com,2008-09-20:Comment/2867832009-08-04T09:09:57Z2009-08-04T09:09:57ZNeed a PM tool, demoing both Lighthouse and Basecamp, opinions?<div><p>okay its getting clearer now<br>
thanks<br>
syncing PM + Support tools in such a manner would seem to me to be
much valued feature...</p>
<p>keeping all client/project correspondence and tickets in the one
place ready to be assigned...</p>
<p>thanks again, will have a think further...</p></div>kym (at nextwave.com)tag:help.lighthouseapp.com,2008-09-20:Comment/2867832009-08-04T19:46:55Z2009-08-04T19:46:55ZNeed a PM tool, demoing both Lighthouse and Basecamp, opinions?<div><p>The syncing was entirely the reason we built Tender really.
Actually, I have a blog post this month on how/why we created
Tender. I just need to polish it off.</p>
<p>But a year ago, Lighthouse handled a lot of support ground for
users, and it's not a support tool. It doesn't mean it can't be
used for support, but if you let the avg user in, the workflow gets
FLOODED and bogged down, making it incredibly time consuming. With
Tender, you can set multiple discussions to single Lighthouse
ticket, keeping your developers workflow clean and your Customers
in the loop. It's a pretty awesome win in our opinion. No other
tools out there offered that, so we buckled down and built Tender
for us, then turned it into a service.</p>
<p>Also, if you havent seen <a href=
"http://hoth.entp.com/2009/8/4/custom-tender-gallery">http://hoth.entp.com/2009/8/4/custom-tender-gallery</a>
it's pretty cool.</p></div>Will Duncan