Prevent duplicate tickets

Rob Shedd's Avatar

Rob Shedd

03 Aug, 2009 03:31 AM

Hello,
We have an automated error reporting system logging bugs into Lighthouse (by emailing them in). Often, as you might expect, multiple copies of the same bug/issue get logged. If it's a problem that affects multiple people, there can be many copies of the bug. Is there any way for Lighthouse to detect duplicate bugs and close the duplicate copies as "duplicate"? This would make the system so much more powerful for this type of automated error reporting.

Thanks!

  1. 1 Posted by Rick on 03 Aug, 2009 07:19 PM

    Rick's Avatar

    No, Lighthouse isn't intended for this use. We've discussed adding something, but it's really much better if you track exceptions with something like Exceptional or HopToad (both of which integrate into Lighthouse just fine).

    You can find and bulk edit duplicate tickets by using the search.

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