Embedding screen prints in tickets

Tim's Avatar


27 Jul, 2009 09:31 PM

Our developers have requested that we do not attach files with screen prints, but rather embed the screen print in line with the comments in the trouble ticket. Can this be done?

  1. 1 Posted by Rick on 27 Jul, 2009 11:59 PM

    Rick's Avatar

    We'll be adding code soon to display thumbnails of attached images in the ticket comments. We're currently investigating some S3 weirdness before we enable this, however.

  2. 2 Posted by Rick on 28 Jul, 2009 12:00 AM

    Rick's Avatar

    Sorry if you got double emails (well, three now!). I got a little click-happy with the submit :)

  3. 3 Posted by Timpte, Tim on 28 Jul, 2009 12:37 AM

    Timpte, Tim's Avatar

    Cool. Thanks for the reply!

    Steven C. ("Tim") Timpte, CIC
    The Scruggs Group, Inc.
    Senior VP, Insurance Systems Solutions
    [email blocked]
    (940) 262-7037 (voice)
    (940) 262-7437 (fax)
    (817) 781-0679 (cell)

    This communication is intended solely for the use of the individual to whom or the entity to which it is addressed.  It may contain information that is privileged, confidential, and exempt from disclosure under applicable law.  If you are neither the intended recipient, nor the employee, nor the agent responsible for delivering the communication to the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by telephone or email, delete the communication from any computer or other electronic storage media, and destroy all other copies in your possession.

    -----Original Message-----
    From: Lighthouse [mailto:[email blocked]]
    Sent: Monday, July 27, 2009 7:06 PM
    To: Timpte, Tim
    Subject: Re: Embedding screen prints in tickets [Questions]

  4. 4 Posted by System on 28 Jul, 2009 06:36 PM

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    This discussion was assigned to Justin Palmer, on ticket 274.

  5. Nicole closed this discussion on 15 Aug, 2011 06:12 PM.

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