How do I merge two tickets?

noah (at inherithealth)'s Avatar

noah (at inherithealth)

21 Jul, 2009 12:10 AM

Or what practice do you recommend for emulating this functionality if it is not directly supported by the software?

  1. 1 Posted by Will Duncan on 21 Jul, 2009 07:58 AM

    Will Duncan's Avatar

    You can reference a ticket by entering it's ticket number, just as #323, but we do not have a merge feature in Lighthouse. I tend to point one ticket to the other then mark the second ticket as a duplicate or close it out with a reference to the other ticket.

    It's really a matter of workflow though.

    How are you using Lighthouse in a way that you would need to merge tickets?

  2. 2 Posted by noah (at inheri... on 21 Jul, 2009 05:38 PM

    noah (at inherithealth)'s Avatar

    Ok, the reference and close solution will work fine for our needs.

    We have multiple developers entering tickets and sometimes the same
    idea gets replicated in multiple tickets. Not intentional, but it
    happens.

    Thanks for the quick reply!

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