tag:help.lighthouseapp.com,2008-09-20:/discussions/questions/3198-ticket-priority-not-user-friendlyLighthouse: Discussion 2016-09-06T16:18:20Ztag:help.lighthouseapp.com,2008-09-20:Comment/406922872016-09-06T15:02:39Z2016-09-06T15:02:39ZTicket priority not user friendly<div><p>Currently there are only 3 ticket priority low, medium and high.
This is creating issue for us as some tickets are very very
important and some are very important. How do I do that when there
is only high. I think you should have scale level like 0-10 so we
can set it up ourself like 10 as very very high. 9 high and 8 low
high and 5 = medium and 2 = low.</p></div>Raj Singhtag:help.lighthouseapp.com,2008-09-20:Comment/406922872016-09-06T15:35:52Z2016-09-06T15:35:52ZTicket priority not user friendly<div><p>The email I got is for ticket permission and not ticket
priority. I am suggesting that you allow user to ticket priority
more granular than having only 3 priority. Why not have 1-10 scale
of priority</p>
<p>or something like</p>
<p>Critical SOS --<br>
Very High<br>
High<br>
High Medium<br>
Medium<br>
Low Medium<br>
Medium Low<br>
Low</p>
<p>Currently there is only high, medium and low which is not
working for us in this project as we have developers working
offsite and if there is High SOS and when he/she sees that he/she
will leave everything and work on that compared to other high
tickets.</p></div>Raj Singhtag:help.lighthouseapp.com,2008-09-20:Comment/406922872016-09-06T16:18:19Z2016-09-06T16:18:19ZTicket priority not user friendly<div><p>Hi Raj,</p>
<p>Lighthouse isn't really designed to be a priority based
workflow, though you can drag and drop ticket order in each
milestone under <strong>Prioritize</strong>. The entire concept is
that if it's important then it will be first in line in
milestones.</p>
<p>Just let me know if you have any further questions.</p>
<p>Thanks,<br>
Brandi</p></div>brandi