How do I prioritize tickets? The ticket search help document talks about a priority field, but there doesn't seem to be a way to set it in the UI. Am I missing something? Is this coming soon?
TIcket Prioritization
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#1 Posted by Will Duncan on 07 Jul, 2009 06:27 AM
It's actually only available in Bronze level plans or higher, and an experimental feature. We arnt personally fans of ticket prioritizing in workflow. But there are a few cases where we saw it was required so we added it in mid level plans. It is not a marketed feature of LH though.
If you have a bronze plan or higher, and you go to your settings or payment option, you would see the ability to turn on ticket priorities.
#2 Posted by Will Duncan on 07 Jul, 2009 06:28 AM
I apologize, the file i placed in the last comment was incorrect
Will Duncan closed this discussion on 07 Jul, 2009 06:28 AM.
Rick re-opened this discussion on 07 Jul, 2009 07:20 AM
#3 Posted by Rick on 07 Jul, 2009 07:20 AM
There are two types of Lighthouse priority sorting -- milestone priorities and global priorities. Milestone priorities are default, and scoped to milestones and users. You can reorder them with a drag-and-drop action. Global priorities allow you to select high/medium/low for tickets in a more traditional select box.
Also, I probably never mentioned it to Will -- but any paying account can turn on global priorities, not just bronze and above.